General Booking Information on Endeavour House

endeavour_house_accom

Arrival and Departure
Weekly bookings are from Saturday to Saturday during school holidays and from Friday to Friday for other weekly lets. Shorter lets are available from Friday to Monday, or Monday to Friday. Endeavour House will be ready for your arrival from 3 pm onwards. You must vacate the property by 10 am to allow for servicing before the next visitors.

Linen
Bed linen is provided and beds will be made up ready for your arrival, but please remember to bring your own towels.

Central heating and fuel charges
All electricity and oil are included in your rental.

Dogs
One well-behaved dog is welcome on the ground floor only for a weekly fee of £20, but please do not allow your dog into the kitchen.

Smoking
Endeavour House is a non-smoking house.

Car parking
Endeavour House has four private parking spaces opposite Staithes Art Gallery on the High Street. These are for your exclusive use, but inevitably you may find others make use of these without asking! If this becomes a nuisance, you can place the steel posts in the wells at the front of the car park, but we try to avoid doing this since the car park provides a useful space for people to turn when cars are not parked there.

Booking procedure

  1. Please phone or preferably email us to check that the dates you want are available (01947 841735 or ruby.house@virgin.net).
  2. We will hold your provisional booking for 7 days whilst you return the booking form and deposit (£100). If your booking is made less than 6 weeks before the start date then the full amount is payable.
  3. We will then send you confirmation of your booking and inform you of the date when the balance of your booking fee is payable, which will be 6 weeks before the start of your holiday.When we receive the balance of your booking fee we will send you full details about your stay including information on where to obtain the key.

Booking Conditions

  1. Deposits – are non-returnable in the event of a cancellation within 6 weeks of your holiday commencing. If the accommodation is re-let then a discretionary deposit will be repaid.
  2. Balance of account – is to be paid 6 weeks before the start of your holiday.
  3. Occupancy – under no circumstances should Endeavour House be occupied by more than the specified number of persons (8 people) at any time.
  4. Liability – the owners will not be liable for any accident, damage, loss or injury, expenses or inconvenience to any person or thing brought on to the property, nor for personal injury or loss of life; nor for any act, neglect or default on the part of any other person. No responsibility for any loss or theft of or from a vehicle can be accepted.
  5. Breakdowns – electrical and other failures must be reported immediately and occupants must not attempt to effect repairs themselves (other than reactivating trip switches which may occur after failure of individual light bulbs). We cannot be held responsible for the failings of water and electricity utility companies.
  6. Non-availability of property – if, due to reasons beyond the control of the owners, the accommodation is not available, the owner will refund the client all monies which have been paid over. The owners will be under no further liability towards you.
  7. External factors – the owners cannot be held to account for any holiday fairs, fetes, events or festivals occurring during the letting season nor building works in the vicinity or neighbouring properties.
  8. Holiday use only – the property is hired on the understanding that the accommodation is for holiday use only and that no right to remain in the accommodation exists for anyone in the party.
  9. Damage and breakage – any damages and breakages arising during your holiday must be notified to the owners and must be paid for.
  10. Condition of the house – Endeavour House is to be left in the same condition as on arrival. We provide a cleaning service between guests’ stays which we expect to comprise of changing the bed linen, vacuuming carpets and cleaning bathrooms – we do not expect this to include cleaning dirty cutlery and tableware, returning furniture to their original sites after extensive movement around the house, disposal of rubbish etc. If there is substantial extra cleaning to be carried out at the end of a stay then an additional cleaning charge will be made.
  11. Refusal of entry – the owners reserve the right to refuse any booking without giving a reason. The owners also refuse the right to refuse entry to any person who, in their opinion, may be detrimental to the property or may cause nuisance or offence to neighbours.
  12. Arrival and departure – Ruby House may be occupied from 3pm on the day of arrival. On the day of departure it must be vacated strictly by 10am.
  13. Noise and disturbance to neighbours – there should be no excessive noise or other activities which cause disturbance or annoyance to the neighbours. Pets should be under control both inside and outside the house at all times.
  14. Prices – the price of your holiday includes bed linen, heating, hot water, electricity, and central heating oil.
  15. Amenities – whilst every care has been taken to ensure that Endeavour House is suitable for use as described it is expected that all occupants will exercise caution and provide adequate supervision where necessary to prevent injury or damage. Should you have any concerns over safety aspects then you should contact us immediately. Please note: We regret that Endeavour House is unsuitable for disabled persons or anyone who has difficulty with stairs.
  16. Termination – if you fail to observe any of the conditions, the owners will have the right to require you to vacate the property at once, without any financial compensations becoming payable to you.